Privacy policy
We would like to inform you below about the processing of personal data in the context of the use of our internet pages. According to Art. 4 of the General Data Protection Regulation (GDPR), “personal data” refers to all information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. The legal basis for data protection can be found in the new Federal Data Protection Act (BDSG) and the General Data Protection Regulation (GDPR).
Responsible
Responsible for these internet pages is Mysupply Operations GmbH (Jungfernstieg 7, 20354 Hamburg). Further information about our company and the persons authorised to represent us can be found in our imprint of our website: https://www.mysupply.ai/imprint.
Legal bases for data processing
In order to be able to offer you our website and the services associated with it, we process personal data on the basis of the following legal principles:
- consent (Art. 6 sec. 1 lit. a) GDPR)
- for the performance of contracts (Art. 6 sec. 1 lit. b) GDPR)
- on the basis of a balance of interests (Art. 6 sec. 1 lit. f) GDPR)
- to fulfil a legal obligation (Art. 6 sec. 1 lit. c) GDPR)
We will refer to the relevant terms in connection with the respective processing, so that you can classify on what basis we process personal data.
If personal data is processed on the basis of your consent, you have the right to revoke this consent at any time with effect for the future.
If we process data on the basis of weighing up of interests, you as the person concerned have the right to object to the processing of personal data, taking into account the provisions of Art. 21 GDPR.
Purpose of processing personal data
We process the data mentioned for the purpose of operating our website and for the fulfilment of contractual obligations towards our customers or for the protection of our legitimate interests. In the case of inquiries from you outside an active customer relationship, we process the data for the purposes of sales and advertising. You can object to the use of your personal data for advertising purposes at any time. You may object to the use of your personal data for advertising purposes at any time.
What data is being processed?
Access data
When you visit our website, personal data is processed in order to be able to display the contents of the website on your terminal device.
In order for the pages to be displayed in your browser, the IP address of your terminal device must be processed. Additional information about the browser of your terminal device is also processed. The data will also be used to identify errors on the websites and to be able to fix it.
We are obliged under data protection law, including the confidentiality and integrity of the IT systems to ensure processed personal data.
Data logged:
- anonymized IP address of the calling computer (for a maximum of 5 days)
- Operating system of the calling computer
- Browser version of the calling computer
- Name of the retrieved file
- Date and time of retrieval
- Amount of data transferred
- Referencing URL
The anonymised IP address will be displayed after five days of all systems connected to the operation of the used on these websites.
The data will also be used to identify and correct errors on the internet pages.
Contact
We offer a contact form on our website, which will provide you with information on our products or services, or to make a contact with us in general. The ones we have required data to answer a request as a mandatory Marked. Information on other data fields is voluntary.
We need this information in order to process your request, to contact you correctly and to provide you with an answer. The data processing is carried out in the case of specific requests for the fulfilment of a contract or the initiation of the contract. In the case of general enquiries, processing is carried out on the basis of a balance of interests.
Enquiries received via the contact form of our website will be sent to us electronically to answer your request. In this context, other persons may also receive departments and, where applicable, third parties are aware of the form content you have sent.
The transmission of the form data over the Internet takes place via encrypted connections.
The processing of the data is carried out in accordance with Art. 1 lit. f) GDPR based on our legitimate interest in answering your enquiries. We delete the data as soon as the request is completed.
Registration function
If you wish to register as a supplier or a customer on our platform the data processed in the course of this registration will be used.
This data is: salutation, title, position, first name, last name, company, company form, VAT ID, commercial register no., authorized representative, position, industry affiliation, e-mail.
We process this data for the purpose of:
Mysupply: Mediation of suppliers and enquirers of procurement orders, mediation of contacts
Expertist: Mediation of suppliers and demanders of project orders, procurement of contacts
German Solar: Operation of a sales shop
Espresso Society: Operation of a retail shop
The processing of the data is carried out in accordance with Art. 1 lit. b) GDPR on the basis of a contract or a contract initiation. The storage period of the data depends on the legal retention periods in accordance with the HGB (German Commercial code) or AO (German Fiscal Code).
When you register on our site, we will also store the date and time of your registration. This serves as a safeguard on our part in the event that a third party misuses your data and registers with this data on our site without your knowledge. Your data will only be passed on to third parties after consent and/or in the case of participation in the negotiation process. There will be no comparison of the data collected in this way with data that may be collected by other components of our site.
Voluntary information
If you provide us with data voluntarily, e.g. in forms, and this data is not required for the fulfilment of our contractual obligations, we process this data on the justified assumption that the processing and use of this data is in your interest.
Recipients / Disclosure of Data
Data that you provide to us will only be passed on with your consent but not to third parties. In particular, your data will not be passed on to third parties for their advertising purposes.
However, we may use service providers for the operation of this website or for other products or services provided by us. It can therefore happen that a service provider gets knowledge of personal data. We select our service providers carefully – especially with regard to data protection and data security – and take all measures required by data protection law for permissible data processing.
Where is the data processed?
The data is processed exclusively on computer centers based in the Federal Republic of Germany.
Insofar as personal data is processed outside the European Union, this can be seen from the previous explanations.
Privacy notices for applicants
The following data is collected in connection with your application in our company:
Data collection of applicants
We process personal data that you have sent us in connection with your application in order to check your suitability for the position (or other open positions, if applicable) and to carry out the application procedure. The processing of applicant data is based on § 26 GDPR-new.
Period of data storage
Data relating to candidates applying for internal posts shall be deleted after six months in the event of a refusal, unless deletion would be contrary to any other legitimate interests of the controller.
If you have been accepted for a position during the application procedure, the data will be transferred to our personnel information system.
Data of applicants who apply for project-related positions remain stored in our applicant pool for the entire duration of the placement, as required for the respective task in compliance with the statutory retention periods.
Furthermore, your data will be deleted after two years, unless you have given us your consent for further storage.
Data transfer
A specially developed software solution is used for the application process. The applicant data is viewed by the personnel department after receipt of the application. Suitable applications are forwarded internally to the departmental managers responsible for the vacant position. The further procedure is then coordinated. Within the company, only those persons who need access to your data for the proper processing of our application procedure have access to your data.
We only collect, store and process the personal data you provide to the extent that is necessary to process inquiries or orders and you have given your prior consent to. You have the right to revoke your consent with the effect for the future at any time.
In order to provide you with the best possible support in your application efforts, we pass on your personal data to our affiliated companies to be able to check for other matching projects. Furthermore, your data will not be passed on to third parties without prior agreement. A transfer of data to third parties beyond the scope of your consent will only take place if we are obligated to do so due to mandatory legal regulations or if you yourself determine this.
Security
We take all necessary technical and organizational security measures to protect your personal data from loss and abuse. Your data is stored in a secure operating environment that is not accessible to the public. Your data is encrypted during transmission by so-called Transport Layers Security (TLS). This means that the communication between your computer and our servers takes place using a recognised encryption method.
Existence of automated decision making
As a responsible company, we avoid automatic decision making or profiling.
Data protection officer
We are not obliged to appoint a data protection officer. You can send questions about data protection to privacy-officer@mysupply.com by e-mail. For other purposes, the use of this e-mail address is expressly prohibited.
Your rights as a data subject
You have the right of access to the personal data concerning you. You can contact us for information at any time. In case of a request for information that is not made in writing, we ask for your understanding that we may require you to provide evidence that proves that you are the person you claim to be. Furthermore, you have the right to correction or deletion or to restriction of processing, as far as you are legally entitled to do so.
Finally, you have the right to object to data processing within the scope of the statutory provisions. The same applies to a right to data transferability. In particular, if you wish to assert your right to object to the processing of your data on the basis of a weighing of interests, you must expect that we will subject this to close scrutiny. We have carefully weighed up our interests here. So please read Art. 21 GDPR carefully and expect that we will also make inquiries about the “special situation” within the meaning of Art. 21 Para. 1 GDPR.
Finally, you also have a right to data transferability. Here too, this is only granted within the framework of the legal requirements.
Deletion of data
As a matter of principle, we delete personal data when there is no need for further storage. A requirement can exist in particular if the data is still needed to fulfil contractual services, to check and grant or ward off warranty and, if applicable, guarantee claims. In the case of statutory storage obligations, deletion shall only be considered after the expiry of the respective storage obligation.
Right of appeal to a supervisory authority
You have the right to complain to a supervisory authority about the processing of your personal data by us. The responsible supervisory authority depends on the federal state of your residence, your work or the suspected violation.
Cookies
We use cookies on our Internet pages. By using cookies it is possible to optimize the website in the interest of the user and to provide user-friendly services. Cookies are small text files that are stored on your computer system. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognize your browser the next time you visit us. If cookies are set, they collect and process certain user information to an individual extent, such as browser and location data and IP address values. Cookies are automatically deleted after a specified period of time, which may vary depending on the cookie.
In some cases, cookies are used to simplify the visit to the website by saving settings. Insofar as personal data is processed using individual cookies implemented by us, the processing is carried out in accordance with Art. 6 Para. 1 lit. b) GDPR either for the execution of the contract or in accordance with Art. 6 Para. 1 lit. f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit. In the case of cookies that are not necessary, but for the purpose of marketing measures and their tracking, cookies are processed on the basis of consent in accordance with Art. 1 letter a GDPR. This means that you must give your consent in advance to the processing and use of these cookies. For this purpose we use a so-called consensus management tool (often also called “cookie banner”), which allows you to change your decision.
The following cookies are used by us:
Cookie
Type
Purpose
Legal basis
Storage duration
Bordlabs-cookie
Essential cookie
Serves to store cookie settings
Art. 6 para 1 lit. f) GDPR
1 year
_pk_id
Essential cookie
Own cookie for website usage statistics via Matomo
Art. 6 para 1 lit. f) GDPR
1 month
_pk_ses
Essential cookie
Own cookie for website usage statistics via Matomo
Art. 6 para 1 lit. f) GDPR
session
_pk_ref
Essential cookie
Own cookie for website usage statistics via Matomo
Art. 6 para 1 lit. f) GDPR
6 months
NID
Third-Party-Marketing-Cookie; Google
Storage of the unique ID to assign preferred settings
Art. 6 para 1 lit. a) GDPR
6 months
IDE
Third-Party-Marketing-Cookie; Google DoubleClick
To register and report the user’s actions on the website after displaying or clicking on one of the provider’s ads, with the purpose of measuring the effectiveness of advertising and displaying targeted advertising for the user.
Art. 6 para 1 lit. a) GDPR
1 month
lang
Third-Party-Marketing-Cookie; LinkedIn
Session-based cookie used for Sign-in with Linkedin and/or for LinkedIn follow feature
Art. 6 para 1 lit. a) GDPR
session
bcookie
Third-Party-Marketing-Cookie; LinkedIn
Sign-in with Linkedin and/or for Linkedin follow feature
Art. 6 para 1 lit. a) GDPR
2 years
lidc
Third-Party-Marketing-Cookie; LinkedIn
Sign-in with Linkedin and/or for Linkedin follow feature
Art. 6 para 1 lit. a) GDPR
1 day
UserMatchHistory
Third-Party-Marketing-Cookie; LinkedIn
Cookie used for Linkedin follow feature
Art. 6 para 1 lit. a) GDPR
1 month
lissc
Third-Party-Marketing-Cookie; LinkedIn
Cookie used for Linkedin follow feature
Art. 6 para 1 lit. a) GDPR
1 year
fr
Third-Party-Marketing-Cookie; Facebook
Used to display advertising products (real-time offers) from third-party providers
Art. 6 para 1 lit. a) GDPR
3 months
_fbp
Third-Party-Marketing-Cookie; Facebook
Website analysis, measurement of ad targeting and display of advertisements
Art. 6 para 1 lit. a) GDPR
3 months
Google Webfont
We use so-called Google Webfonts on our websites. These fonts are loaded from Google servers, which serve to improve the design of the website. The data processing is carried out on the basis of a balance of interests, whereby our interest is an appealing design of the website.
The fonts in question are loaded from Google servers, which are typically located in the United States. The appropriate
Data protection level is ensured by standard contractual clauses.
Google reCAPTCHA
In order to ensure sufficient data security during
the transmission of forms, we use in certain
cases reCAPTCHA of Google Inc. This serves in particular to
distinguish whether the input is caused by a natural
person is or abusively by machine and automated
processing. The service includes the sending of the IP address and, if applicable,
other data required by Google for the reCAPTCHA service to Google
A. The different data protection regulations of Google apply to this
Inc. Learn more about Google’s privacy policies
Inc. can be found at
https://www.google.de/intl/de/privacy or https://www.google.com/intl/de/policies/privacy/
Google Re/Marketing Services
On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offering) pursuant to Art. 1 lit. f) GDPR, we use the marketing and remarketing services (in short “Google Marketing Services”) of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, (“Google”). The appropriate level of data protection is ensured by standard contractual clauses.
Google’s marketing services enable us to display ads for and on our website in a more targeted manner. Users are presented with advertisements that potentially correspond to their interests. Remarketing” is when a user is shown ads for products that they have been interested in on other websites, for example. For these purposes, when you visit our website and other websites on which Google marketing services are active, a code is executed directly by Google and so-called (re)marketing tags (invisible graphics or code, also known as “web beacons”) are integrated into the website. This means that an individual cookie, i.e. a small file, is stored on the user’s device. The cookies can be set by various domains, including google.com, invitemedia.com, doubleclick.net, admeld.com, googleadservices.com or googlesyndication.com. This file records what content the user is interested in and which website he has visited. Furthermore, it is noted which offers the user has clicked on, which referring websites, technical information about the browser and operating system, visiting time and other information about the use of the online offer.
Google-Adwords
We use the Google advertising tool “Google-Adwords” to promote our website. Within the scope of this, we use the “Conversion Tracking” analysis service of the company Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter “Google”. If you have reached our website via a Google ad, a cookie will be placed on your computer. These so-called “conversion cookies” lose their validity after 30 days and are not used for your personal identification. If you visit certain pages of our website and the cookie has not yet expired, we and Google can recognize that you, as a user, clicked on one of our ads placed on Google and were redirected to our site. The information collected through the “conversion cookies” is used by Google to compile visit statistics for our site. These statistics tell us the total number of users who clicked on our ads and which pages of our site were subsequently visited by each user. However, we or others who advertise via “Google Adwords” do not receive any information with which users can be personally identified.
You can prevent the installation of “conversion cookies” by adjusting your browser settings accordingly, for example by changing your browser settings to generally disable the automatic setting of cookies or specifically block only cookies from the domain “googleadservices.com”. You can obtain the relevant data protection information from Google under the following link: https://services.google.com/sitestats/en.html.
Doubleclick Ad Exchange
This website uses the online marketing tool Doubleclick. As soon as Doubleclick Ad Exchange, a web advertising service of Google Inc, USA (“Google”), places advertisements (text ads, banners, etc.) on this website, your browser may store a cookie sent by Google Inc. or third parties. The stored information may be recorded, collected and evaluated by Google Inc. or third parties. In addition, Doubleclick Ad Exchange also uses so-called “WebBeacons” (small invisible graphics) to collect information, which can be used to record, collect and evaluate simple actions such as visitor traffic on the website. The information generated (by cookie and/or WebBeacon) about your use of this website is transferred to a Google server in the USA and also stored there. Google uses the information obtained in this way to evaluate your use of Doubleclick Ad Exchange ads. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
If IP addresses are transmitted and stored in this context, this is only done to combat and filter spam/fraud (ad impression spam and click spam).
This data is only accessible to the anti-fraud teams. The IP address will not be linked by Google with other data stored by Google. The IP address will not be linked by Google with other data stored by Google.
Indeed
This website may use the web analytics tools from Indeed (Indeed Ireland Operations, Ltd., 124 St. Stephen’s Green, Dublin 2, Ireland) – Conversion Tracker. In order to analyze the use of the website and Indeed.com (if applicable), certain usage data provided by your browser is collected and analyzed by Indeed. Indeed may use one or more cookies to collect this usage data. In addition, the IP address assigned to your device at that time and a browser-specific identifier will be transmitted. The IP address is used solely for session identification and geolocation (down to city level).
Matomo
This website uses Matomo, an open source, self-hosted software to collect anonymous usage data for this website. The data on visitor behavior is collected to identify possible problems such as unfound pages, search engine problems or unpopular pages. As soon as the data (number of visitors who see error pages or just one page, etc.) is processed, Matomo generates reports for the website operators so that they can react.
Matomo processes the following data:
- Cookies
- Anonymized IP addresses by removing the last 2 bytes (i.e. 198.51.0.0 instead of 198.51.100.54)
- Pseudo-anonymised site (based on the anonymised IP address
- Date and time
- Title of the page called up
- URL of the called page
- URL of the previous page (if this is allowed)
- Screen resolution
- Local time
- Files that were clicked and downloaded
- External links
- Duration of the page setup
- Country, region, city (with low accuracy due to IP address)
- Main language of the browser
- User agent of the browser
- Interactions with forms (but not their content)
All your data can be requested from Matomo at any time. You can also request at any time that Matomo deletes all your data completely and object to the data collection by selecting DoNotTrack in your browser.
Social media online presences
We maintain online presences within social networks and platforms in order to
communicate with customers, interested parties and active users. We inform our customers
about benefits. The terms and conditions and the data processing guidelines depend on
the respective operators of the networks when accessed.
We process the data of users only if they communicate with us within the social networks.
social networks. This would be the case if users write posts on our online presences or
send us messages.
Consent to newsletters
It is possible to
subscribe to an e-mail newsletter in order to inform you about new offers.
offers.
In addition to the voluntary information in the respective form,
we only process your e-mail address for this purpose. However, your email address is
also absolutely necessary.
To enhance the popularity of our newsletter
to analyze newsletter broadcasts and optimize them,
we log when emails have been opened and links have been clicked.
This usage analysis is carried out on the basis of a
balance of interests. You may object to this process by:
unsubscribing from the newsletter.
CleverReach
We use the
Component CleverReach. CleverReach is a
Service of CleverReach GmbH & Co. KG, Mühlenstr. 43,
26180 Rastede, Germany.
The data stored during the registration process
(e-mail address, name, IP address, date and time, if applicable,
during your registration)
are being send to a server of the company CleverReach GmbH
& Co. KG in Germany and stored there.
To read the data protection provisions of the
shipping service provider, you can visit the website of
CleverReach.
The legal basis for the establishment of the
shipping service provider is based in accordance with Art. 6 (1) lit.f) GDPR for the protection of
our
legitimate interests and a
contract for the processing of contracts in accordance with Article 28(4) 3 p.1 GDPR. The
Shipping service provider uses
the data of our newsletter recipients in order to
write to them themselves or to pass on data to third parties.
You can unsubscribe from the newsletter at any time.
Alternatively, you will find a link to unsubscribe in each
newsletter e-mail.
YouTube
Our website includes YouTube videos stored on http://www.YouTube.com by YouTube LLC, headquartered at 901 Cherry Avenue, San Bruno, CA 94066, USA (hereinafter YouTube) and can be playable directly from our website. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
By visiting the website, YouTube receives the information that you have accessed the corresponding subpage of our website. This is done regardless of whether this third party provides a user account through which you are logged in or whether there is no user account.
If you are logged in to YouTube, this data will be assigned directly to your account. If you do not want to be assigned to your youTube profile, you must log out before activating the button. YouTube stores this data as user profiles and uses it for the purposes of advertising, market research and/or the design of its website according to needs. Such an evaluation is carried out in particular (even for non-logged-in users) for the provision of demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact YouTube in order to exercise this.
For more information on the purpose and scope of data collection and its processing by YouTube and Google, please visit their websites in the area of data protection. There you will also receive further information about your rights in this regard and settings options to protect your privacy.
You can object to the use of YouTube videos if you set this in our Cookie Conset Manager.
The legal basis for this processing of the data is your consent in accordance with Article 6 sec. 1 lit. a) GDPR.
Facebook Pixel / Facebook Conversion Tracking
For the purpose of analysing and optimizing our website, Facebook Conversion Tracking, the so-called “Facebook pixel” of the social network Facebook, is used for the purpose of analysing and optimizing our website. These services are provided by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. If you are located in the EU, the service provider is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter “Facebook”).
By using the Facebook pixel, Facebook is able to identify and identify visitors to our website as a potential target group for the display of ads (so-called “Facebook ads”). So we use the Facebook pixel to display the Facebook ads we run only to those Facebook users who have also shown an interest in our website or who have certain characteristics (interests that are determined by websites visited, etc.). We transmit this information to Facebook and thus form so-called “Custom Audiences”. By using the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of visitors and are not perceived as harassment. By using the Facebook pixel, we can understand the effectiveness of Facebook ads statistically and for the purpose of market research. We analyze whether visitors are redirected to our website after clicking on a Facebook ad, i.e. whether a so-called “conversion” takes place.
General information on the processing of data by Facebook can be found here https://www.facebook.com/policy.php. Further information and details about the Facebook pixel can be found here: https://www.facebook.com/business/help/651294705016616. The appropriate level of data protection is ensured by standard contractual clauses.
You may object to the collection by the Facebook pixel and the use of your data to display Facebook ads. To set what types of ads you see within Facebook, you can go to the page facebook-set up and follow the settings for usage-based ads: https://www.facebook.com/settings?tab=ads. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.
You can object to the use of the Facebook pixel if you set this in our Cookie Conset Manager.
The legal basis for this processing of the data is your consent in accordance with Article 6 sec. 1 lit. a) GDPR.
Use of LinkedIn
We use conversion tracking technology on our website and the retargeting feature of LinkedIn Corporation.
This technology allows visitors to this site to see personalized ads on LinkedIn. It also provides the ability to generate anonymous reports on ad performance and website interaction information. LinkedIn Insight tag is embedded in this website, which connects to the LinkedIn server when you visit this website and are logged into your LinkedIn account.
Please see the LinkedIn privacy policy at https://www.linkedin.com/legal/privacy-policy for more information about data collection and use, and the choices and rights you have to protect your privacy. If you are logged in to LinkedIn, you may opt out of the collection of your information at any time by following this link: https://www.linkedin.com/psettings/enhanced-advertising.
You can object to the use of the LinkedIn pixel if you set this in our cookie consent manager.
The legal basis for this processing of the data is your consent in accordance with Article 6 sec. 1 lit. a) GDPR.
Usage of Calendly
We use the Calendly application on our website. The data of Calendly users and invitees is stored in data centers in the United States provided by Amazon Web Services and Google. We have signed a data processing addendum with Calendly and Calendly with other subprocessors. Calendly guarantees the appropriate level of data protection. For more information about Calendly’s data backup and storage, please click here: https://help.calendly.com/hc/de/articles/360007295834-Datenspeicherung-und-Datenschutz.
HubSpot
For marketing purposes, we use the services of HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA, on our website. As part of the use of this service, with your consent (Art.6 (I)(1)(a) GDPR), visits to our website are analysed by processing the data mentioned under “Log Files” and by setting cookies, so that we can improve the services we offer and the way we address (potential) customers. Due to the use of HubSpot services, your data will be processed outside the European Union or the European Economic Area. To protect your personal data in the context of compliance with Art. 44 et seq. GDPR, we have concluded contractual clauses of the EU Commission with the provider.
You can find information on the cookies set in the context of the integration of HubSpot services in our cookie banner under the category “Marketing”. You can find further information on data processing by HubSpot at https://legal.hubspot.com/privacy-policy
Chat function
For interested parties and customers, we offer an online chat function.
Participation in our chat is voluntarily and without registration.
Purpose of processing
Collected data is processed for the optimization of our service offering and for statistical purposes. You can cancel the online consultation at any time by closing the chat window.
Since it is possible to enter personal data, we ask you to check for yourself which data you wish to disclose to us. If, however, the consultation requires identification (e.g. clarification of concerns regarding your customer account), the requested personal data will be used exclusively to legitimize you as a person to carry out the consultation and its quality assurance. The data is stored exclusively on servers in Germany.
In addition, we store additional data in order to continuously improve the presentation of our digital offerings for you.
The legal basis for the processing of your data is Article 6 1 lit. (f) EU GDPR. The processing has no legal effect for you. Our interest in being able to help you quickly with your request as well as to optimize our services and to be able to carry out quality checks is considered justified in the sense of the aforementioned regulation.
Recipients/disclosure of data
The chat function is realized by a plug-in of our CMS WordPress. Cookies are being used for this purpose. The cookies are not transmitted to the manufacturer of the plug-in. The data collected will not be used to personally identify the visitor of this website.
In addition, data that you provide to us will not be passed on to third parties. In particular, your data will not be passed on to third parties for their advertising purposes. Your data will only be processed within the European Union.
Use of Crisp
This Privacy Policy section explains how we use Crisp, a customer support and communication platform offered by Crisp Inc., on our website to enhance your experience and provide efficient support. We are committed to safeguarding your privacy and ensuring that you are informed about how Crisp handles your data when you interact with our chat services.
1. Data Collection and Usage
When you engage with our website and use Crisp’s chat services, certain data may be collected and processed, including:
Personal Information: We may collect and process personal information, such as your name, email address, and other contact details, when you voluntarily provide them during a chat conversation. This information helps us personalize your experience and respond effectively to your inquiries.
Chat Data: We gather data related to your chat interactions with us, including chat logs, timestamps, and the content of your messages. This information helps us understand your needs and provide better support.
Device Information: Crisp may collect information about your device, such as your IP address, browser type, and operating system, for security and performance optimization.
2. Cookies and IP Address
Crisp uses cookies and may collect your IP address to ensure the proper functioning of its chat service and enhance security. These technologies help us identify and prevent fraudulent or malicious activities. For detailed information about Crisp’s use of cookies and IP addresses, please refer to Crisp’s Cookie and IP Policy.
3. Data Security
We prioritize the security of your data. Crisp complies with industry-standard security practices to protect your information during transmission and storage.
4. Third-Party Services
Crisp may integrate with third-party services and platforms. Please be aware that their privacy practices may differ from ours, and we encourage you to review their respective privacy policies.
5. Your Rights
You have rights regarding the data we collect through Crisp, including the right to access, correct, or delete your personal information. For any inquiries or requests related to your data, please contact us using the information provided in our main Privacy Policy.
6. Updates to this Privacy Policy
We may update this section of our Privacy Policy to reflect changes in our use of Crisp or to comply with legal requirements. Any updates will be posted on our website with an updated effective date.
7. Additional Information
For more information about how Crisp handles data, please consult Crisp’s Privacy Policy.
8. Contact Information
If you have any questions, concerns, or requests regarding the use of Crisp or our Privacy Policy, please contact us at info@mysupply.ai.
By using our website and engaging with Crisp, you acknowledge that you have read and understood this Privacy Policy section and consent to the collection and processing of your data as described herein.
Crisp Chatbox
This Privacy Policy section explains how we use Crisp Chatbox on our website to provide you with better support and enhance your browsing experience. Crisp Chatbox is a customer support and communication platform offered by Crisp Inc. We value your privacy and want to ensure that you understand how Crisp handles your data when you use our chat services.
1. Data Collection
When you interact with our Crisp Chatbox, certain data may be collected and processed, which may include:
Personal Information: Crisp may collect and process personal information such as your name, email address, and other contact details if you choose to provide them during the chat conversation.
Chat Data: We collect data related to your chat conversations with our team. This may include chat logs, timestamps, and the content of your messages.
Device Information: Crisp may collect information about your device, such as your IP address, browser type, and operating system, to improve the performance of the chat service.
2. Use of Data
We use the data collected through Crisp Chatbox for the following purposes:
Providing Support: We use Crisp to offer you real-time support and address your inquiries or concerns.
Improving Services: The data collected helps us analyze user interactions and improve the quality of our services and customer support.
Communication: We may use your contact information to respond to your requests, provide updates, and send important information related to our services.
3. Cookies and IP Address
Crisp Chatbox may use cookies and collect your IP address for functionality and security purposes. These technologies help us identify and prevent fraudulent or malicious activities on our website and ensure the proper functioning of the chat service. You can learn more about Crisp’s use of cookies and IP addresses by referring to Crisp’s Cookie and IP Policy.
4. Data Security
We take data security seriously and have implemented appropriate measures to protect your data. Crisp complies with industry-standard security practices to safeguard your information during transmission and storage.
5. Your Rights
You have the right to access, correct, or delete your personal information that we have collected through Crisp Chatbox. For any inquiries or requests related to your data, please contact us using the information provided in our main Privacy Policy.
6. Updates to this Privacy Policy
We may update this section of our Privacy Policy to reflect changes in our use of Crisp Chatbox or to comply with legal requirements. Any updates will be posted on our website with an updated effective date.
7. Contact Information
If you have any questions, concerns, or requests regarding the use of Crisp Chatbox or our Privacy Policy, please contact us at info@mysupply.ai .
Trainings
If you take part in one of our trainings or courses, we process your name and e-mail address for the purpose of planning and conducting the event.
If you have booked the event via a corresponding partner portal, the information will be made available to us by that partner portal. We will then process your data on the basis of the legal basis Art. 6 1 lit. b) GDPR.
Amendment of this privacy policy
We will revise this privacy policy whenever changes are made to this website or other matters require it. You will always find the current version on this website.