Customer Experience Specialist
Position Overview
We are looking for a proactive, reliable and detail-oriented team member to support our Customer Success Team.The ideal candidate will be passionate about working in a fast-paced start-up environment and have excellent communication and organisational skills.
Key Responsibilities
- You’ll lead customer support initiatives, including the creation of engaging explainer videos and the implementation of a state-of-the-art NLU customer platform.
- You’ll be instrumental in optimising and streamlining our customer success processes and play a key role in improving the entire customer journey and ensuring seamless experiences.
- Conduct thorough functional testing within our systems to ensure their usability and effectiveness for our valued customers.
- You will coordinate closely with senior management and proactively drive tasks that result from strategic milestones and priorities.
- Support internal projects such as process documentation, funding applications, grants, accelerator programmes, etc.
Qualifications and Skills
- Excellent oral and written communication skills in German, English and Bulgarian.
- Previous experience in a similar role, preferably in a start-up or tech environment, is not essential but considered advantageous
- Strong organisational skills and good time management skills
- Ability to multitask and prioritise daily activities
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Able to work both independently and as part of a team
- Willingness to take on new tasks and responsibilities as the business grows and develops
Your Benefits
- International team
- Flat hierarchies
- Dynamic atmosphere
- Trusting and appreciative cooperation
- Amazing colleagues
- Homeoffice or coworking space in Sofia
- Flexible working hours
- 30 days paid annual vacation
- Multi Sport Card
- International team events